Tritek Case Management, LLC
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Tritek Case Management, LLC
154A W Foothill Blvd, #519
Upland, California 91786
 
Phone:
Fax:
Email:
818.706.8800
800.736.9200
info@GoTritek.com

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Support
Remote Support:
If directed to do so, please click this link for remote support:
Download TeamViewer QuickSupport Download TeamViewer

Please answer the following questions to help us assist you faster and more efficiently. Specifically, what were you doing when the problem occurred? (login, menu option, screen entry, printing a report, ect)
Office Name / Contact Name
Contact Number / E-mail
What version of Tritek are you currently running?
Teamviewer Access Code / Password
Does it happen every time? Can we recreate it?
If so, how?
Does this problem happen on other workstations?
Is there an error code? Can you send us a Print Screen? (See print screen instructions below)
Are you able to continue working on Tritek?
If no, please explain
Are others in the office able to continue working on Tritek?
If no, please explain below.
What other software are you running on this workstation? Is it having any problems?
Has Tritek been recently updated?
Have there been any recent additions, changes or updates to your workstation? To your network? What are they?
Comments / Additional Information
Upload Screenshot
File is being uploaded. Please wait.
Print Screen instructions:
Step 1: While on the screen that is having the issue press the Print Screen button. (It may say Print Screen or PRT SCR) It is most likely located on the top right of your keyboard next to the Scroll Lock Key.
Step 2: Minimize the screen that you are currently in.
Step 3: Open up a blank Microsoft Word Document.
Step 4: Right click your mouse and click paste to paste the Print Screen onto the Microsoft Word Document.
Step 5: Save the Document and name it Tritek Print Screen and today’s date. Example: Tritek Print Screen 4-2-2010
Step 6: Upload the screenshot to the above form by clicking "Browse" and selecting your screenshot.
 
 
Remote Support:
If directed to do so, please click this link for remote support:
Download TeamViewer QuickSupport Download TeamViewer

 
 
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